1
Owner chooses the offer
The price may be lower than, equal to, or up to 20% above the traveller's stated budget.
TRAVELLER + OWNER
Private Offers
When a traveller request and property fit, the owner can send a specific private offer with the property, dates, price and an expiry time.
2
Traveller reviews the property and price
The traveller can see the offered property and decide whether the offer is worth considering.
3
The offer expires automatically
One offer is allowed per property/request. Once sent, the price is final and the traveller sees a live countdown.
DETAILS
Offer price vs. qualifying offer
Offer at or below traveller budgetAllowed · can qualify
Offer up to 10% above traveller budgetAllowed · can qualify if the request otherwise matches
Offer more than 10% and up to 20% above budgetAllowed · does not count for the $6 refund promise
Offer more than 20% above budgetNot allowed
DETAILS
How long can an offer stay open?
31–60 days before check-inMaximum 48 hours
15–30 days before check-inMaximum 24 hours
5–14 days before check-inMaximum 12 hours
0–4 days before check-inMaximum 4 hours
ImportantA qualifying offer affects the $6 refund promise. It does not force the traveller to accept or book.
AT A GLANCE
What this means.
- The traveller is never required to accept an offer.
- For the $6 refund promise, an offer must otherwise match the request and be within 10% of the traveller's stated budget.
- An owner can still offer between 10% and 20% above budget, but that higher offer does not count as qualifying for the $6 refund promise.
- Contact details and the exact property address remain protected during the private offer stage.
- Pending offers do not reserve inventory. Acceptance creates the booking commitment.
- Offer expiry is automatic and carries no cancellation penalty. A voluntary withdrawal is different and may blackout that property for the requested dates.